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Privacy Policy

We do not store credit card details nor do we share customer details with any 3rd parties.
Our shopping cart requires a cookie (a text file stored on the customer's computer) that holds information about the order.
It expires after 1 hour. The only information we use is the information you send us about the order.

If you call us, for example to place orders by phone, we do not pass your number to any external organisations, nor do we cold call to solicit orders.

GDPR (General Data Protection Regulation) Compliance

In order to comply with the legislation and directives issued by the The Information Commissioner's Office (ICO) we confirm that we keep the information listed below if you order from us. In order to comply with UK Tax law we have to keep order records for 6 years. If you wish we will delete email addresses and phone numbers etc but we have to keep certain information for VAT and other government compliance reasons. We have indicated in bold the data fields we would have to keep for 6 years.

  • Title (Mr, Mrs etc)
  • Name
  • Address (Billing)
  • Address (Delivery)
  • IP Address
  • Email address
  • Telephone number
  • Password (if account opened). Note: we cannot see this as its encrypted.
  • Products Ordered
  • Platform (website, Ebay etc)
  • Delivery instructions
  • Payment type i.e whether card or paypal. Note we cannot see card details.
  • Emails you send us and our replies.
  • Phone Orders: card details for a short while until shredded.
  • Refunds given